# 📖 FAQ

## 📞 Why didn’t I receive a Scoop Call?

1. Please ensure the recipient’s device has all necessary **permissions enabled**, including:
   * Allow notifications
   * Allow Lock Screen notifications
   * Allow Showing on Lock Screen
   * Allow Displaying Pop-up Windows
   * Allow Displaying Pop-up Windows While Running in the Background
   * Allow Floating Notifications
   * Allow Calls
   * Allow Foreground Service Notifications
   * Disable "Do Not Disturb" Mode

<figure><img src="https://1813192277-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWaEG97WpPSWZCnXN0SqY%2Fuploads%2F24dwcG2bPdzbcSFLC7l6%2Fimage.png?alt=media&#x26;token=a04e9044-60bd-45ac-9d25-3b0d91d75112" alt=""><figcaption></figcaption></figure>

2. For Android users, make sure Google Play Services are properly installed and the **Google Play Store** is accessible.
3. Also, ensure the Scoop app is open or **running in the background**. We recommend locking the app in the background to prevent the system from force-closing it due to inactivity.

## 𝕏 How to switch X account?

1. Visit <https://x.com/> with your browser.
2. Tap the avatar in the top-left corner, then select "Log Out".

<div align="left"><figure><img src="https://1813192277-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWaEG97WpPSWZCnXN0SqY%2Fuploads%2FbVjedK1K9KLSIr1EDisG%2Fimage.png?alt=media&#x26;token=40d42887-bf45-4cb1-84c2-a70a74f4db7a" alt="" width="188"><figcaption></figcaption></figure></div>

3. Close the current pop-up, and click "Sign in with X" again to enter a new account.

<div align="left"><figure><img src="https://1813192277-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWaEG97WpPSWZCnXN0SqY%2Fuploads%2FCZCjjNN6cRhhu0AH1hWP%2Fimage.png?alt=media&#x26;token=509abd90-ec7a-4cfe-a82f-b6afa6021096" alt="" width="188"><figcaption></figcaption></figure></div>